20bet understands just how valuable your personal data is. This page explains everything — what we collect, why we collect it, how we keep it secure, and what rights you have.
The six core commitments we uphold to protect your information
All data transfers at 20bet are secured with bank-grade SSL encryption. No third party can access your personal information or payment details.
20bet never sells your personal information to advertisers or third parties. Your data is used solely for the purposes of operating the platform.
We only collect information that is genuinely necessary to operate the platform and fulfil our legal obligations. No unnecessary data is gathered.
You can request to view, correct, or delete your information at any time. 20bet treats this right with the utmost importance.
All data is stored in internationally certified secure data centers. Regular security audits and penetration testing are conducted to keep risk at zero.
The Privacy Policy is written in plain, accessible language — not complex legal jargon — so every user can fully understand it.
When you create an account and use our services, 20bet collects certain information. Each piece of data has a specific purpose — whether for security, legal obligations, or improving service quality. Full details are provided below.
20bet never stores your full bank account number or card CVV. Once a payment is processed, sensitive financial details are not retained on our servers.
Any data collected is used only for specific, limited purposes. 20bet never uses collected information for anything beyond its original intent.
20bet may occasionally send SMS or email messages about bonuses or promotions. To opt out of these marketing communications, update your "Notification Preferences" in account settings or contact support.
20bet does not sell your data to anyone — that is a core commitment. However, limited information may be shared with trusted third parties in specific circumstances.
All third parties that process data on behalf of 20bet are bound by strict data protection agreements. They are not permitted to use your data for their own purposes.
Cookies and similar technologies are used on the 20bet website and app to enhance your experience and ensure the platform runs smoothly.
| Cookie Type | Purpose | Duration | Can it be disabled? |
|---|---|---|---|
| Essential Cookies | Login sessions, security tokens | After Session Ends | No (urgent) |
| Functional Cookies | Saving language preferences and interface settings | 30 days | Optional |
| Analytics Cookies | Page Performance & Usage Statistics | 90 days | Optional |
| Marketing Cookies | Displaying relevant bonus offers | 180 days | Optional |
You can delete or block cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect core functionality such as login and payments.
The same policy applies to our mobile app. You can update your tracking preferences directly in the app settings.
20bet uses multi-layered security to protect your data — not just technical safeguards, but also strict institutional policies and procedures.
Once the retention period expires, data is securely deleted or anonymized. This process is automatic — no separate request is needed.
20bet's security team conducts a full third-party security audit twice a year. Any vulnerabilities identified are resolved within 48 hours.
20bet believes you should have full control over your own data. The rights below can be exercised at any time.
You can request a full list of everything 20bet holds about you. The information will be provided within 30 days of receiving your request.
If any of your information appears incorrect or outdated, you can request a correction. 20bet will update it within a reasonable timeframe.
After account closure, you may request deletion of any data beyond what we are legally required to retain. Transaction and KYC records must be kept for a set period as required by law.
In certain circumstances, you can request that the way your data is used be limited — for example, opting out of marketing communications.
You can request an export of your betting history and account data in a standard format (CSV or JSON).
You have the right to object to the processing of your data for specific purposes. 20bet will review your objection and take appropriate action.
To exercise any of these rights, email support@20bet-taka.com or reach us via live chat. We will respond within 30 days of receiving your request.
20bet strictly prohibits anyone under the age of 18 from using the platform. Age is verified during registration and reconfirmed through the KYC process.
If 20bet becomes aware that a minor's data has been collected by mistake, the account is immediately closed and all associated data is deleted. If you believe your child is using 20bet, please contact support right away.
If an account is suspected to belong to someone under 18, transactions will be suspended before KYC verification is completed. This is not just a rule — it is our ethical responsibility.
20bet may update this Privacy Policy from time to time — typically due to the launch of new services, changes in legislation, or security improvements. The date on this page will be updated with each revision.
Registered users will be notified in advance by email or SMS whenever significant changes are made. Continued use of the platform after any update will be considered acceptance of the revised policy.
The digital services market in Bangladesh is growing rapidly, and so are the risks around personal data. Many platforms collect information without being transparent about how it is used. 20bet takes a different approach — everything is stated clearly and openly.
Every piece of data we collect has a specific reason behind it, and that reason is stated on this page. You know why your mobile number was collected, how long your betting history is kept, and who can access it. This transparency is the foundation of 20bet's privacy policy.
20bet has a dedicated data protection team focused solely on this area. They conduct regular third-party audits, evaluate new security technologies, and ensure alignment with international data protection standards.
If you ever feel your privacy has been compromised — even if it's just a suspicion — contact 20bet immediately. We take every complaint seriously, investigate thoroughly, and keep you informed of the outcome.
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